Frequently Asked Questions
Everything you need to know about shopping with HARU.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 5-7 business days, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return label.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
HARU accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and local customs regulations.
How do I ensure I'm choosing the right size?
Each product page includes a detailed 'Size Guide' link. We recommend measuring yourself and comparing it to our chart for the most accurate fit.